Products are free of damage and breakage when your order is shipped from Soul Sisters in the Dandenongs. Products are wrapped carefully to avoid any damage in transit, however occasionally accidents do happen and if, on opening your parcel you find a damaged product please email Soul Sisters within 48hours..
If there is any other problem with your order please email us within 48 hours to initiate discussion. There are no refunds, exchanges or credits if a claim is not made within 10 days from purchase. There is no exchange, refund or credit for a product simply because of a change of mind.